Privacy Policy
Last updated: March 12, 2026
1. Overview
Synx-Rx is committed to protecting your privacy and health information in compliance with HIPAA and applicable privacy laws.
2. Information We Collect
- Account Information: Name, email, and role
- Protected Health Information (PHI): Prescription data, medication history, and health records (only as required)
- Payment Information: Processed securely through Stripe — we do not store card numbers
- Usage Data: Log data and analytics for security and platform improvement
3. How We Use Your Information
We use your information to provide services, process prescriptions, handle payments, send notifications, detect fraud, comply with legal obligations, and improve the platform. We never sell your personal information.
4. HIPAA & PHI
We act as a Business Associate under HIPAA. PHI is protected with encryption in transit and at rest, and role-based access controls. We never sell PHI or use it for advertising.
5. Information Sharing
We share data only with service providers (Stripe, Convex) under data agreements; authorized care team members as required; and when legally required by law or court order.
6. Data Security
We use TLS encryption in transit, encryption at rest, and role-based access control to protect your data.
7. Your Rights
You may access, correct, or request deletion of your personal information (subject to legal retention requirements). Under HIPAA, you may request an accounting of PHI disclosures.
8. SMS Communications
Types of messages: SynxRx sends transactional SMS text messages to patients who have opted in. Messages include:
- Prescription order confirmations and status updates
- Shipping and delivery notifications
- Refill reminders
- One-time passcodes (OTPs) for account login
How you opted in: SMS consent is collected during account registration. When you enter a mobile phone number on the registration form, a standalone SMS consent checkbox is displayed. You must affirmatively check that box — it is never pre-checked — before your phone number is saved. No SMS messages will be sent unless you explicitly check that box.
Your phone number: We do not sell, rent, or share your mobile phone number with third parties for marketing purposes. Your number is used solely to send the transactional notifications described above.
Opt out: Reply STOP to any message at any time to unsubscribe. You will receive one confirmation and no further SMS messages will be sent to that number.
Message and data rates may apply. Message frequency varies based on your prescription activity. For support, email support@synxrx.com. Carrier is not liable for delayed or undelivered messages.
9. Contact
Privacy questions or HIPAA requests: privacy@synxrx.com