Terms of Service
Last updated: March 12, 2026
1. Acceptance of Terms
By accessing or using Synx-Rx, you agree to be bound by these Terms. These apply to all users including physicians, pharmacy staff, and patients.
2. Description of Services
Synx-Rx provides a digital platform connecting physicians, pharmacies, and patients for the management of custom compounded medications, including prescription management, order tracking, and payment processing.
3. User Accounts & Eligibility
You must be 18+ to create an account. Physicians must hold valid licensure. Pharmacy staff must be authorized representatives of a licensed pharmacy.
4. HIPAA Compliance
All users handling Protected Health Information must comply with HIPAA. We implement encryption in transit and at rest, and role-based access controls to protect PHI. Unauthorized PHI disclosure is prohibited.
5. Acceptable Use
You agree not to use the Platform for unlawful purposes, share credentials with unauthorized parties, transmit false prescription information, or attempt unauthorized access to other user data.
6. Payments
Payment processing is handled securely by Stripe. We do not store card numbers.
7. Medical Disclaimer
Synx-Rx is a technology platform and does not provide medical advice. All clinical decisions remain the sole responsibility of licensed healthcare providers.
8. Limitation of Liability
To the maximum extent permitted by law, Synx-Rx is not liable for indirect or consequential damages. Total liability shall not exceed amounts paid in the twelve months preceding any claim.
9. SMS Program
Program name: SynxRx Notifications
Description: SynxRx sends transactional SMS text messages to patients who have opted in. Messages include prescription order confirmations, status updates, shipping notifications, refill reminders, and one-time login passcodes.
Opt-in: You consent to receive SMS messages by checking the dedicated SMS consent checkbox during account registration. The checkbox is never pre-checked — consent is always explicit and voluntary.
Message frequency: Message frequency varies based on your prescription and order activity. Typically 1–5 messages per order.
Message and data rates may apply. Check with your carrier for details.
Opt-out: Reply STOP to unsubscribe. You will receive one confirmation and no further messages will be sent to that number.
Help: Reply HELP for help, or contact us at support@synxrx.com or synxrx.com.
Carriers: Carrier is not liable for delayed or undelivered messages.
10. Contact
Questions? Email legal@synxrx.com.